Contacts

Contact Us

At LuckyWins, we value your feedback and are dedicated to providing exceptional support. If you have any queries or require assistance, please reach out to us through the following channels:

Email Support

You can contact our support team via email at [email protected]. We strive to respond to all emails within 24 hours.

Phone Support

For immediate assistance, you may call us at (03) 9876 5432. Our dedicated support staff are available to assist you during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (AEST)
• Saturday: 10:00 AM – 4:00 PM (AEST)
• Sunday: Closed

Support Channels

LuckyWins offers various support options, including:

• Email: [email protected]
• Phone: (03) 9876 5432

Callback Request Instructions

If you would like us to call you back, please send an email to [email protected] with your name, phone number, and the preferred time for the callback. We will make every effort to respond promptly.

Directions

LuckyWins Casino is located at:

You can find us on the map using the following link: View on Google Maps.

Live Chat Availability

At this moment, we do not offer a live chat option. Please use our email or phone support for your inquiries.

Escalation Procedure

If your issue is not resolved to your satisfaction, you may escalate the matter by emailing our management team at [email protected]. Please include a detailed account of your situation, and we will prioritise your case.

Service Area

LuckyWins operates within Australia, specifically in Victoria, and holds a gaming license from Curaçao, providing regulatory oversight for our operations.

We only review LuckyWins and are not its official representative.